jump to navigation

Stress UPDATED October 23, 2011

Posted by eddiefitz in Carphone Warehouse, Health & Safety, Irlam, Kelvin Close, News, Opal, Preston, Rights, Shops, SMC, Stanford House, Stress, TalkTalk, TTT, Warrington, Wednesbury.
add a comment

UPDATED 23/10/2011

Management Standards for work related stress

Under UK law, employers have a ‘duty of care’ to protect the health, safety and welfare of all employees while at work. They also have to assess the risks arising from hazards at work including work-related stress.

What are the Management Standards for work related stress?

The Management Standards define the characteristics, or culture, of an organisation where the risks from work related stress are being effectively managed and controlled.

The Management Standards cover six key areas of work design that, if not properly managed, are associated with poor health and well-being, lower productivity and increased sickness absence. In other words, the six Management Standards cover the primary sources of stress at work.

see http://www.hse.gov.uk/stress/standards/  for the six Management Standards

SEE ALSO ; http://www.employmentlawwatch.com/tags/dickins-v-o2/

Advertisements

Part time workers and PC users October 22, 2011

Posted by eddiefitz in Carphone Warehouse, Health & Safety, Kelvin Close, News, Opal, Part Time Workers, Preston, Rights, Shops, SMC, Stanford House, Stress, Wednesbury.
add a comment

Part time workers and PC users

Many part-time workers are often forced to work their short shift without a break. The regulations are clear that until six hours are worked there is no automatic right to a break.

Yet, this can be concidered unreasonable for all workers. In particular when working with a PC monitor and keyboard or in need of drinks and toilet breaks.

If you are a part timer and instructed by your manager that you are not entitled to a break then concider asking for small “comfort breaks” to allow time away from the your desk to stretch your legs and have a break from the PC.

The regulations may state one thing but your body and mind may tell you another and you need a break.  Afterall your full time colleagues have a break every two to three hours on average so why cant a part timer?

The regulations for PC oprators is covered by regulations on the link below.

http://www.hse.gov.uk/pubns/indg36.pdf

Most jobs provide opportunities to take a break from the screen, eg to do filing
or photocopying. Make use of them. If there are no such natural breaks in your
job, your employer should plan for you to have rest breaks. Frequent short
breaks are better than fewer long ones.

other links of interest.

http://www.direct.gov.uk/en/Employment/Employees/Flexibleworking/DG_173304

http://www.acas.org.uk/index.aspx?articleid=1576

http://www.direct.gov.uk/en/Employment/HealthAndSafetyAtWork/DG_4016686

Stress now most common cause of absence-UPDATED October 9, 2011

Posted by eddiefitz in Carphone Warehouse, Health & Safety, Kelvin Close, News, Rights, Shops, SMC, Stanford House, Stress, Warrington.
add a comment

UPDATED 23/10/2011

What are the Management Standards for work related stress?

The Management Standards define the characteristics, or culture, of an organisation where the risks from work related stress are being effectively managed and controlled.

The Management Standards cover six key areas of work design that, if not properly managed, are associated with poor health and well-being, lower productivity and increased sickness absence. In other words, the six Management Standards cover the primary sources of stress at work.

see http://www.hse.gov.uk/stress/standards/  for the six Management Standards

ORIGINAL ARTICLE->

Stress is, for the first time, the most common cause of long-term sickness absence for both manual and non-manual employees, according to this year’s Absence Management survey from the Chartered Institute of Personnel and Development (CIPD) and Simplyhealth.
Organisational change and restructuring is cited as the number one cause of stress at work, highlighting the impact of cuts to jobs, pension benefits and pay freezes.

see the link below for the full report.

Simplyhealth: www.simplyhealth.co.uk/shcore/sh/content/pdfs/surveys/CIPD_2011_Absence_Managemen1.pdf

What to do if you feel stressed or a feeling of unable to cope?

Number ONE –  before things get out of hand get the facts and be honest with yourself.

check out the link below for advice and guidence.

http://www.time-to-change.org.uk/Need%20Support%3F/Employment%20resources/I%20am%20an%20employee/feeling-stressed


PLEASE Look after yourself………..With an average of 40 days of unpaid overtime worked a year, Britons work the longest hours in Europe, so maybe its time to take stock and think about YOU!

The big issue for many who suffer from workplace stress is the effects on family life and relationships. PLEASE Look after yourself – life is hard at the moment – dont struggle on and on and on. Work issues can and do overflow into our home lives when work issues play on our minds. Conversations and comments that would not be given a second thought can, when stressed and tired, become revolving in negative mindtalk, becoming a catalyst for more stress and sleeplessness.

Switching off the office when we go home is easier said than done, especially for managers with company phones and laptops and reports to write.

As a member of a union you will have access to independent advice.  There is a 200 year history of support and experience in people like you helping people like you.

For those who want to seek advice and help indendently check with your Doctor.

Please remember –  You Are Not Alone

…………..and neither are the  Carphone, BBE and TTG MANAGERS 

There is support and help out there.

..the strength of the union is in its members. The stronger the union, the stronger the voice

“Can we have a word?” August 5, 2011

Posted by joseph hillstrom in News, Stress.
1 comment so far

Stress is something we all need, apparently.

Too much stress however we can all do without I think you would agree?
The telecoms industry like many others has a reputation for burning out good people who, with careful management and a considerate approach, could get through those tough occasions we all hit.
The issue for “modern Britain” is that stress is often caused when processes – designed to reduce stress- don’t work or more commonly don’t exist.
Many people can cope when they know what is expected of them and they feel supported and appreciated, whether it be their team, manager or the company.
The major issue for an increasing number of us is the apparent lack of support and consideration when things go ‘wrong’.
“Can you come in for a chat?”
Many of us have heard this opening line from a manager (and managers – you have had this one from your manager too?) and it can mark the start of a horrible experience. Many telecom company reps have reported to the CWU, cases of members being shouted at, reduced to tears and left unattended in small rooms by managers who have “investigated” an issue. Some, sadly, have little choice but to leave the industry, so traumatized and seeking medical advise for depression, never to fully regain their confidence or self esteem.
This can be stopped.
How?
Support and advise from people who have been through it and come out the other side. Stronger and wiser and ready to start again.

A union is just that – a union of people who mutually support each other. Help with advise. Offer support both personally and if needed, accompany you in “meetings” to help and support.

Many have waited and waited too long. They genuinely believe it wont happen to them.

Then, one day, a manager approaches and says “Can we have a word?”

Briefing for CPW CSA workers – bonuses and targets August 17, 2009

Posted by tomcwu in Bonuses, Carphone Warehouse, Stress, Targets.
2 comments

Download a PDF version of this briefing here

Do you work in CPW Customer Support or Fanatical Support?  This matters for you!

Several people who have been at this company for years, people who are respected as workers, have walked out the door.  Everyone says, “this used to be a great company to work for…”  Most people are looking for another job.  Lots of people are stressed, off sick, or getting headaches.  Some workers are taking home several thousand pounds less a year than they were a couple of years ago, even though they’re doing the job better. (more…)

Psychosocial risk factors in call centres (!) April 22, 2009

Posted by tomcwu in Health & Safety, Stress.
4 comments

It’s always good when a 92 page government report crops up to confirm what you already know, especially when said report comes with such a helpfully clear title.  Carphone Worker cannot pretend that Psychosocial risk factors in call centres: An evaluation of work design and well-being (2003) is riveting reading.  But hey, we’re the union, so we’re interested in these things, and thought you might be interested in some of its key findings too.  The following direct quotes will give you an idea. (more…)