jump to navigation

Welcome November 27, 2011

Posted by eddiefitz in About us, Carphone Warehouse, Getting involved, Irlam, Kelvin Close, News, Preston, Rights, TalkTalk, TTT, Warrington, Wednesbury.
add a comment

The Reps and fellow members of the CWU would like to offer a warm welcome to all those who have joined us in the last few months.

If you haven’t received your membership card yet you soon will. If you have any questions please contact and we will do our best to help you.

If you haven’t already, check out SOME of the many BENEFITS of your union membership here; http://www.cwu.org/benefits.html and

http://www.cwu.one1one.co.uk/  and http://www.cwu.one1one.co.uk/specialoffers.cfm




Together we can make a REAL difference

Any organisation needs honest feedback on how it is doing and we, the administrators of the ‘Workers site welcome your thoughts, ideas and feedback on what we can do to help you gain information and improve the service the CWU provides.

The union movement is all about involvment and input. If you want to get involved either as a rep or as a point of contact please contact us. Remember all correspondence to this site is confidential.

Taking any active role in the movement will increase your knowledge and your awareness of  the issues we all face in employment and society in general.

Becoming a union member helps us all to achieve…….

Respect and Dignity in the Workplace

 “Where trade unions are most firmly organized, there are the rights of the people most respected. “

Samuel Gompers

CWU main site www.cwu.org/home/

Stress UPDATED October 23, 2011

Posted by eddiefitz in Carphone Warehouse, Health & Safety, Irlam, Kelvin Close, News, Opal, Preston, Rights, Shops, SMC, Stanford House, Stress, TalkTalk, TTT, Warrington, Wednesbury.
add a comment

UPDATED 23/10/2011

Management Standards for work related stress

Under UK law, employers have a ‘duty of care’ to protect the health, safety and welfare of all employees while at work. They also have to assess the risks arising from hazards at work including work-related stress.

What are the Management Standards for work related stress?

The Management Standards define the characteristics, or culture, of an organisation where the risks from work related stress are being effectively managed and controlled.

The Management Standards cover six key areas of work design that, if not properly managed, are associated with poor health and well-being, lower productivity and increased sickness absence. In other words, the six Management Standards cover the primary sources of stress at work.

see http://www.hse.gov.uk/stress/standards/  for the six Management Standards

SEE ALSO ; http://www.employmentlawwatch.com/tags/dickins-v-o2/

The Irlam ’49ers – more targets head skyward May 11, 2009

Posted by tomcwu in Irlam, SMC, Targets, TTT.
1 comment so far

Service Mangement Centre workers at Irlam were told last Wednesday that their targets are to increase from processing 40 ‘tickets’ (basically, reports of problems that need to be fixed) a day, to 49 tickets – a summary increase of nearly 25%!

Some workers have expressed scepticism that the targets are even achievable, based on past performance. (more…)

Carphone Worker website blocked at Irlam – company tries to prevent employees accessing union advice April 14, 2009

Posted by tomcwu in Censorship, Irlam, TTT.

A worker commenting on a previous post has told us that CarphoneWorker.co.uk is blocked at the Irlam site!

In a surprise – and disappointing – move, local senior management appear to have gone to the trouble of preventing this website being accessed from computers at Irlam.  The step appears to follow the union’s efforts to make workers in the Carphone Networks SMC aware of their rights in respect of proposed shift changes.  We would be interested to hear the justification for this step, and what part of the company’s internet usage policy it conforms to.

We would also be interested to hear from workers at other sites – can you access this site from work, or do you have to do it from home?  Feel free to become an anonymous Carphone Worker correspondent and let us know what’s going on where you are…

SMC Irlam – company has not made the case for shift changes or extra hours April 9, 2009

Posted by tomcwu in Consultation, Irlam, Shifts, SMC, TTT.

image0011More than 100 Carphone Networks Service Management Centre workers at the Irlam site are faced with serious changes to terms and conditions, as the company proposes that they work between two and five extra hours a week, including many more evenings and weekends.  Some weeks, compulsory shifts will cover more than 50 hours, and both weekend days.  There will be no associated remuneration, making the pay freeze a pay cut – not only in real terms but per hour.

And what’s more, the company has so far refused to provide the data to back up its claim that the changes are necessary to meet customer demand.   Local Communication Workers Union branch officer James Samuels has advised workers that this is not good enough under law, and offered to back members up. (more…)