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Waterford – Farewell and good luck October 13, 2011

Posted by eddiefitz in News.
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Today’s announcement via global email from the TTG HR Director Nigel Sullivan marks the final notice of the Waterford site.

This website would like to take this opportunity to wish you all in Waterford the very best of luck for the future. You are known by all employees’ and customers alike, for your professionalism, dedication and huge experience you were always willing to share and all so very welcomed at a time when the rest of the group were sinking under the weight of The Great “Free Broadband” fiasco. The greatest tragedy is that the Board is unable to see the loss of this centre of excellence will have a resounding negative impact on the remaining employees and the customer’s experience. To lose a superb call centre of 575 dedicated employees is nothing short of unbelievable.

 

 

 

The original email, posted on the 7th August, announcing the Waterford closure stated,

We announced in July that we are reducing the number of outsource partners we have, and as a result we are winding down our work in Pune, Bangalore, Mumbai and Cape Town over the coming months.”

and

The majority of work currently undertaken at Waterford would be transferred to Wipro, CCI and Transcom. This reflects the fact that the vast majority of our calls (around 80%) are already handled offshore.”

The question that needs to be asked is ;

If a site with such huge experience, dedication and excellence can be closed (in 30 days) and the “majority of work … be transferred to Wipro, CCI and Transcom.” because,  “…our calls (around 80%) are already handled offshore.”, what is the next part of the “28 Priorities“?

If we have a look at number 22 as the example relevant to Waterford ( and all the TTG sites)

Corporate Site strategy

Develop and start implementing plans to optimize the use of our property estate

There are serious questions that need to be answered, because as mentioned above Waterford -soon to be followed by Pune, Bangalore, Mumbai and Cape Town are being wound down, presumably, like Waterford, to full closure.

There is an obvious contradiction here,

…. “we are reducing the number of outsource partners we have, and as a result we are winding down our work in Pune, Bangalore, Mumbai and Cape Town” but then goes onto state, “..Waterford (work) would be transferred to Wipro, CCI and Transcom.”

Where is the logic? What is The Plan? Is this latest update just another tick on the list of whatever is the Corporate Site Strategy?

 

The main question for the remaining sites?

Who’s next and when?

 

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