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Doublethink August 19, 2009

Posted by tomcwu in Carphone Warehouse, Consultation, Wednesbury.

It’s interesting to compare two accounts of a recent meeting held by senior management at Wednesbury to gauge staff opinions.  Reverse Logistics Director Niall McPhee gushes that the visitors:

were struck by the amount of pride and dedication that the team have towards their responsibility of supporting the business & its customers. They now have a clearer view of the issues that are restricting our operational performance & the things that really matter relating to employee engagement within the business

However, Carphone Worker hears:

All that was said by the workers in those sessions was how the place has changed and isn’t being run as efficiently as it used to be or could be and that people have lost trust and faith in management decisions.

Interesting how two such different accounts can emerge out of one meeting, isn’t it? This is one of the problems with company organised consultation: you can say what you like, but it doesn’t mean it gets heard…



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