The Irlam ’49ers – more targets head skyward May 11, 2009Posted by tomcwu in Irlam, SMC, Targets, TTT.
Service Mangement Centre workers at Irlam were told last Wednesday that their targets are to increase from processing 40 ‘tickets’ (basically, reports of problems that need to be fixed) a day, to 49 tickets – a summary increase of nearly 25%!
Some workers have expressed scepticism that the targets are even achievable, based on past performance.
Rob Alldritt, an officer of the local CWU branch, is advising members that if the higher targets are likely to mean significantly lower take home pay – through lower bonuses – then they have a right under law for a consultation. Of course, the company should consult over things like this anyway, and union recognition would require the company to do so. This is why workers in the Irlam SMC – and across Carphone Networks – should join up and encourage others to do the same. Together, workers have some strength – alone, they can expect more of the same.
The target increase is in the context of a department which the company has allowed to shrink. Surprise, surprise – fewer workers, same amount of work, more pressure for everyone. And this is in the context of a company which has recently spent £326 million on a new business, announced a wage freeze, and introduced a harsh new shift pattern for the same group of workers. We hear alot about ‘the needs of the business’. What about the needs of the workers?
What do you think about the target increase? Post away below – email addresses are not visible, consider using an anonymous name.